Ordering Delivery Returns Security Privacy Complaints
How do I order on-line?|
Shopping and ordering on-line is easy. Each
item you wish to buy is added to the shopping
basket by clicking on the "add to basket" link.
Your shopping basket can be viewed at any time
by clicking on the basket link, from here you
can easily amend or remove any items before you
reach the checkout. When all your purchases are
completed to your satisfaction, click the
checkout button and follow the steps to complete
You will be sent an e-mail to confirm your
order once the order has been placed.
Please remember when ordering to check all
items carefully. If you require any further
information about items on display please
telephone us at 1-877-YES-RMAN or
fax us at 1-866-YES-RMAN or
Although we do take care to ensure all our
descriptions, specifications and colors are
correct, there may be some slight variation due
to the manufacturing process.
How do I
All our prices do not include U.S. or State
Tax. We will add the appropriate tax (if any) if
you shipping address is located within
Colorado. All items are listed in U.S.D. (U.S.
We accept all major cards. Payment is debited
from your account only when goods are due for
Although shopping on-line with us is secure,
if you prefer you can telephone us with your
order and pay by credit card. You
can call us at 1-877-YES-RMAN
Please note payment by check will delay
delivery by seven days to allow for checks to
clear. Checks should be made payable to
RMAN.COM and we need your name, address
and check guarantee card number on the
back. Checks should be sent (with your order
5790 East Fair Ave
Englewood, Co. 80111
Can I track my
You can track the progress of you order by
clicking My Account in the menu at the
top of the page.
To log-in use the e-mail address you used
when you placed your order and the password
e-mailed to you. If you have forgotten your
password use the facility in the My
Account section to have it e-mailed to
You can view the progress of all the orders
you have placed with us.
At RMAN.COM your shopping cart will
automatically contact U.P.S. and get the most up
to date options and rates for the shipping
charges for your order. You then choose the most
appropriate option for your needs.
If you are ordering
numerous items, you may sometimes get a shipping
error due to UPS size limitations.
(Currentlly, for some shipping
regions, the ups system does not take into
account that several items may be shipped in one
box.) If this happens,
we will charge you the actual the shipping
charges for your order.
How much does delivery cost?
We have a standard delivery charge of
$5.00 per order (not per item) in
addition to the U.P.S. Shipping Rate option you
will choose upon checkout. If we cannot
deliver your order in one delivery (i.e. some
items are out of stock) there is no additional
delivery charge to complete your order. Our
standard delivery charge applies to anywhere in
the US mainland. Deliveries outside the mainland
are charged at minimal (if any) addition cost
and we will e-mail you with the delivery
Occasionally we may have to make a special
delivery charge on particularly expensive items
to deliver (Custom fountain rings and larger odd
sized items). If this is necessary you will be
notified of the amount after you have placed
Do you deliver
outside the US?|
Yes we do deliver to most areas outside the
US. via U.P.S. or its affiliates. We have
found that U.P.S. has the best array of options
to suite most of our clients. If you have unique
requests please e-mail us with your request and
details, we will give you a price for
Do I need to
sign for my delivery and how long will it
Unless pre arranged in writing via e-mail or
fax, All deliveries must be signed for. It is
essential you give us an address where either
you or a person known to you is available to
take delivery. This is your responsibility and
we do not advise delivery to be made to communal
addresses if there is the possibility someone
unknown to you could accept delivery. If you
have any special delivery requirements please
let us know when you place your order.
Normally we will try to ship within 6 to 48
hours after receipt of your order. If an
item is out of stock we will e-mail you with an
expected delivery time. If the new delivery time
is not acceptable you can of course cancel your
Items that are custom made and other
special order items are generally delivered
within 4-6 weeks. Again we will let you know an
expected delivery date at the time you place
Returns, Refunds and
What if I need to return anything or my
order is incorrect?|
If you are not completely satisfied with your
order you may cancel within 7 days of receipt.
Returns must be in
perfect condition and in their original
packaging or they will not be
credited. You must pay any return
postage charges. Returned goods remain your
responsibility and we advise insuring any
returns against loss or damage in transit.
PLEASE NOTE SPECIAL
ORDER ITEMS ARE NOT RETURNABLE AND ARE NOT
MANUFACTURED UNTILL PAYMENT HAS BEEN
If any item arrives damaged or incorrect
please advise us within 7 days. We will replace
any damaged item without charge or refund if
unavailable and cover all postage charges.
We ask you to wrap goods securely for their
return and include the original delivery note in
To arrange the return of goods for whatever
reason please phone or e-mail us for an RETURN
AUTH#. ITEMS WILL NOT BE
ACCEPTED WITHOUT A RETURN
How secure is shopping on-line with
We employ a fully encrypted state of the art
SSL (Secure Sockets Layer) secure server to take
your order. This ensures your order placed with
us is safe. (In laymen terms, your information
is completely encrypted so no other entity can
can understand the information except for
All your details (including credit card
numbers) will be encrypted using 128bit
encryption when they are transferred over the
We do not keep your credit card
details once the order has been processed.
If you prefer not to give your credit card
details on-line, please see Ordering
for alternative methods of
We are committed to protecting your privacy.
We will only use the information that we collect
about you lawfully (in accordance with the Data
Protection Act 1998).
We collect information about you for 2
reasons: firstly, to process your order and
second, to provide you with the best possible
We will not e-mail you in the future unless
you have given us your consent.
We will give you the chance to refuse any
marketing email from us in the future.
We NEVER pass on your details to any third
The type of information we will collect about
We will never
collect sensitive information about you.
- your name
- phone number
- email address
The information we hold will be accurate and
up to date. You can check the information that
we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it
The personal information which we hold will
be held securely in accordance with our internal
security policy and the laws of the United
States of America.
We use a "cookie" which would be stored on
your browser to track the items added to your
shopping basket. You can usually modify your
browser to prevent this happening.
If you have any questions/comments about our
How can I make a complaint?|
If you have
a complaint, please contact us byE-MAIL.
Alternatively you can call us or write to us,
our phone number and address can be found in the
us section. We will do our best to respond
to your complaint within 24 HOURS.
Our phone lines are open Mon-Sat 8::00 a.m. -
5 p.m. MST 1-877-YES-RMAN
We monitor our complaints procedures to
ensure that they are fair and effective. But
please let us know if you are not happy with the